0 ITEMS $0

FAQ

Frequently Asked Questions


A Little About Tracey Chaffin Services...

My name and reputation relies on the quality of my product. I only work with authentic genuine Swarovski crystals for all embellished pieces unless rhinestones are specified. I pride myself on giving what I would want myself to receive.

What Is The Process For Ordering Pieces?

All of my pieces are custom made for each individual. The beautiful thing is that you will always receive clothing made specifically for you. Once I receive your order, pieces will take 10-14 days and will be mailed with tracking information provided. Swarovski embellished pieces can take up to 4 weeks.

Before We Start


Do You Have a Longevity on the Crystals? I am Afraid They May fall Off

With any sort of embellishment, there’s no absolute guarantee they will stay on. The glue I use is marketed as a “Permanent Adhesive”. If you happen to bang them hard against the corner of something, one or two might fall off. I do make repairs for a minimal fee.

Do you ship international?

Yes. (additional shipping charges may apply)


Payment Options


What Methods of Payment Do You Accept?

- Check (order will be confirmed once the payment is processed, message  info@traceychaffin.com if you wish to mail a check)
- Money Order (order will be confirmed once the payment is received, message info@traceychaffin.com if you wish to send a money order)
- PayPal (all credit cards are accepted through Paypal)


The Process


How will I know when my order is being shipped?

Once I have completed the piece and have it ready to be mailed, I will track your order though priority express and tracking. The tracking number will be provided to you once it has been mailed out.

I ordered my custom embellished piece from you 3 weeks ago. What's taking so long?

Unless you paid the additional fee for a two-week turn around on an embellished piece, orders are worked on in the order I receive them, and can take up to four weeks to be mailed. Pieces that are not embellished take 10-14 days before shipping.


The Outcome


Refunds...

Because all orders are custom made I do not offer a refund on my service. Please explain to me your concerns and we can work something out. Deposits made are applied toward material costs for your order and are non-refundable.


Care For Your Pieces


How do I clean my fitness clothing that has been embellished?

Gently hand wash in cool water or on the delicate cycle of your washer with mild detergent.

***Do not soak for more than 3 hours***

If embellished, refrain from wringing the clothing as this may cause damage. Lay on a flat surface to dry. Please do not use heat to expedite drying process or this may damage your piece. You may also dry clean your pieces.

How do I clean my swimwear that has been embellished?

Gently hand wash in cool water with mild detergent.

***Do not soak for more than 3 hours***

Rinse and remove excess water by placing between two clean dry towels and press the water out of the fabric. Please refrain from wringing swimsuit as this may cause damage. Once most of the water is removed, lay flat to dry.


How do I clean my Lingerie?

It is best to have your lingerie dry cleaned to prevent possible damage and wrinkling. If the piece is not embellished and you prefer to launder at home you may hand wash in cool water with mild detergent. Refrain from wringing the clothing as this may cause damage to the delicate fabric. Lay on a flat surface to dry. Please do not use heat to expedite drying process or this may damage your piece.

To reduce wrinkling you may hang the garment in a bathroom and allow the steam from a hot shower to gently let the wrinkles fall out. If the piece does not have any embellishing you may lightly apply steam but do not do this if the piece has any embellishing as this may cause damage. Some fabrics can be damaged from steam so it is important to either refer to the care instructions mailed with your piece or message to ask if you are uncertain.


How do I maintain the life of my Tracey Chaffin pieces?

When you receive your piece, if it is embellished you will immediately notice that it is much heavier than your standard clothing or bikini. This is due to the weight of the Swarovski crystals adorned on the piece. To maintain the life of your custom piece, we recommend that you store your piece in a cool place on a shelf, drawer or protective case. Do not use hangers with clips as this may damage the crystals. Please avoid hanging any pieces heavily embellished as it may cause stretching over time due to the weight of the crystals.


If your question hasn’t been answered here, please contact info@traceychaffin.com